Respond.io incident

Postmortem: Workflow Delays Caused by Google Sheets Step

Minor Resolved View vendor source →

Respond.io experienced a minor incident on July 29, 2026 affecting Workflows (Workflows), lasting 9h 50m. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2026, 08:30 AM UTC
Resolved
Jul 29, 2026, 06:20 PM UTC
Duration
9h 50m
Detected by Pingoru
Jul 29, 2026, 08:30 AM UTC

Affected components

Workflows (Workflows)

Update timeline

  1. identified Jul 29, 2026, 08:30 AM UTC

    Workflow events and steps began to be delayed, with actions not appearing in real time. Actions were still being carried out, but with a delay of around 20 minutes.

  2. investigating Jul 29, 2026, 04:35 PM UTC

    We have confirmed that this is affecting multiple workflows and multiple users, not an isolated case. Delays of up to 40 minutes have been observed between a workflow being triggered and its steps completing. Our team is continuing to investigate the cause.

  3. investigating Jul 29, 2026, 04:42 PM UTC

    We have identified the cause. Workflows containing an "Add Google Sheet Row" step are being held at that step, which blocks every step that follows in the same workflow. This has created a backlog that is also delaying other workflows sharing the same processing capacity. Our...

  4. resolved Jul 29, 2026, 06:20 PM UTC

    Incident Summary Between 5:30pm on 29 July and 1:20am on 30 July 2026 (+08:00), workflows containing an "Add Google Sheet Row" step were delayed. Because a workflow pauses at that step until it completes, all following steps were also held up, and the...