Respond.io incident
Meta Channels: Intermittent Message Sending Delays
Respond.io experienced a major incident on July 22, 2026 affecting Messaging (Messaging), lasting 2h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 22, 2026, 01:55 PM UTC
We are currently experiencing intermittent delays and errors when sending messages through Meta channel (Facebook, Instagram, WhatsApp Business, and WhatsApp Cloud). This appears to be related to a broader issue on Meta's platform,...
- investigating Jul 22, 2026, 02:35 PM UTC
Update: We can now confirm that message delays are averaging 6–7 seconds, primarily affecting Instagram. All other details from our previous update remain unchanged we continue to monitor closely and are still awaiting confirmation from Meta.
- investigating Jul 22, 2026, 03:55 PM UTC
Update: We're seeing signs of recovery — Instagram response times have returned to normal, and intermittent errors on Facebook have significantly reduced. WhatsApp Business and WhatsApp Cloud have not been affected further. We're continuing to monitor closely to confirm full stability before...
- resolved Jul 22, 2026, 04:40 PM UTC
We are happy to report that the issue affecting message delivery across Meta channels has been resolved and services have returned to normal. The disruption was caused by instability on Meta's side, which resulted in slower responses and intermittent message delivery errors, particularly...