Respond.io experienced a major incident on July 20, 2026 affecting Messaging (Messaging), lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 20, 2026, 07:35 AM UTC
We are currently experiencing an issue where incoming messages from TikTok contacts are not appearing in the respond.io Inbox module, despite the TikTok channel being successfully connected. The same messages are still being successfully received in the TikTok app's direct inbox. Our...
- investigating Jul 20, 2026, 07:42 AM UTC
We have received confirmation from the TikTok partner team that they are currently investigating an issue involving missing webhooks, which is preventing incoming messages from being delivered to respond.io. We are closely monitoring the investigation and working with the TikTok partner...
- resolved Jul 20, 2026, 08:10 AM UTC
Incident Summary Starting around July 10 , a temporary delay in TikTok’s backend authorization data synchronization caused webhook events to be blocked before delivery. The issue affected all TikTok webhook event types. Unfortunately, TikTok confirmed that the...