Respond.io incident

WhatsApp: Outbound Messages Failed to be Delivered

Major Resolved View vendor source →

Respond.io experienced a major incident on July 19, 2026 affecting Messaging (Messaging), lasting 4h 57m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2026, 08:15 AM UTC
Resolved
Jul 19, 2026, 01:12 PM UTC
Duration
4h 57m
Detected by Pingoru
Jul 19, 2026, 08:15 AM UTC

Affected components

Messaging (Messaging)

Update timeline

  1. identified Jul 19, 2026, 08:15 AM UTC

    We are currently experiencing an issue affecting WhatsApp messages. Outbound messages may fail to be delivered due to the following Meta error: WhatsApp Business: Meta Error (#200): You do not have the necessary permission to send messages on behalf of this WhatsApp Business...

  2. investigating Jul 19, 2026, 09:10 AM UTC

    Based on our preliminary analysis, the issue originates from Meta. Access to Meta Business is currently unavailable; we are awaiting confirmation from Meta Support.

  3. investigating Jul 19, 2026, 09:30 AM UTC

    Access to Meta Business has been restored and outbound messages started working again; we are pending for confirmation from Meta Support.

  4. investigating Jul 19, 2026, 10:00 AM UTC

    Outbound WhatsApp delivery has largely resumed. No change to your channel configuration is required. Please resend any affected messages.

  5. resolved Jul 19, 2026, 01:12 PM UTC

    This incident has been resolved. Outbound WhatsApp messages were failing to deliver due to an upstream outage on Meta's Ads Delivery infrastructure. Meta has confirmed the issue is fixed and services have been restored on their end. We've verified that message delivery through our platform has...