Respond.io incident

WhatsApp: Outbound Template With URL Button Failed to be Delivered

Respond.io experienced a major incident on July 9, 2026 affecting Messaging (Messaging), lasting 2h 20m. The incident has been resolved; the full update timeline is below.

Started: Jul 09, 2026, 08:50 AM UTC
Resolved: Jul 09, 2026, 11:10 AM UTC
Duration: 2h 20m
Detected by Pingoru: Jul 09, 2026, 08:50 AM UTC

Affected components

Messaging (Messaging)

Update timeline

identified Jul 09, 2026, 08:50 AM UTC

We are currently experiencing an issue affecting WhatsApp template messages. Outbound template messages with URL buttons may fail to be delivered due to the following Meta error: Meta Error #100: "Button at index 0 of type Url does not require parameters." <...
investigating Jul 09, 2026, 09:05 AM UTC

Our Engineering team has identified the root cause of the issue affecting WhatsApp template messages with static URL buttons . A recent system change introduced for an incompatibility with Meta's template requirements, causing affected template messages to fail delivery....
resolved Jul 09, 2026, 11:10 AM UTC

The incident has been resolved