Respond.io incident
[Meta] Instagram API — File Attachment Upload Failures
Respond.io experienced a minor incident on June 27, 2026 affecting Messaging (Messaging), lasting 1d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 27, 2026, 01:07 PM UTC
We are currently experiencing an issue with the Instagram channel where sending file and image attachments is failing with an "Upload failed" error. This is a Meta-side issue affecting the Instagram Messaging API. We are actively monitoring Meta's status and will provide updates as the...
- investigating Jun 27, 2026, 03:00 PM UTC
We continue monitoring the situation and are awaiting official confirmation from the Meta engineering team. Please check Meta's status pages for real-time updates: Instagram: https://metastatus.com/ig-messenger We...
- investigating Jun 29, 2026, 08:00 AM UTC
Our engineering team has been actively investigating this issue and has identified a change in the Instagram Messaging API on Meta's side is causing file attachment uploads to fail. Our team ran a proof-of-concept and confirmed a working solution. We are now deploying a hotfix.</...
- resolved Jun 29, 2026, 12:00 PM UTC
The hotfix has been successfully deployed. File attachment sending via Instagram is now fully operational. If you still experience issues, please refresh your Instagram channel permissions by following these steps (this requires a respond.io Manager or Owner role and Meta...