Resolved after 39 minutes, affecting Resi Cloud, on February 8, 2021.
A fix has been implemented, and all new streams should start successfully. Our engineering team is continuing to monitor the incident.
Affected components
Resi Cloud
Update timeline
- identified Feb 08, 2021, 07:24 PM UTC
We are currently investigating an issue where encoders are going offline in Control when starting.
- identified Feb 08, 2021, 07:31 PM UTC
Any Encoders that were previously running are not impacted - this only impacts starting new Events.
- monitoring Feb 08, 2021, 07:38 PM UTC
A fix has been implemented, and all new streams should start successfully. Our engineering team is continuing to monitor the incident.
- resolved Feb 08, 2021, 08:03 PM UTC
This incident has been resolved.
Your product runs on more than Resi Media
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services