Resi Media incident

Social Media Interruptions

Resolved after 21 hours 10 minutes, affecting Cloud Transcoder, on May 16, 2021.

monitoring May 16, 2021, 06:49 PM UTC

A fix has been implemented and we are monitoring the results.

Started
May 16, 2021, 05:25 PM UTC
Resolved
May 17, 2021, 02:36 PM UTC
Duration
21h 10m
Detected by Pingoru
May 16, 2021, 05:25 PM UTC

Affected components

Cloud Transcoder

Update timeline

  1. identified May 16, 2021, 05:25 PM UTC

    Our engineering team is currently investigating an issue where some social streams can be delayed starting, and in rare cases, cause Facebook to abort.

  2. monitoring May 16, 2021, 06:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 17, 2021, 02:36 PM UTC

    This incident has been resolved.

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