Resolved after 3 hours 27 minutes, affecting Admin Portal (Studio), on June 7, 2021.
While updating our product catalogues, the Resi database suffered an error, which removed customer analytics prior to June 7th from the new version of Analytics v2.0. Please note that Analytics v2.0 was made generally available on May 24, 2021 and was only available to those with an embed code. Data is still available on the original version 1 format, and that data remains unaffected.
Affected components
Update timeline
- investigating Jun 07, 2021, 07:18 PM UTC
Analytics 2.0 is currently not displaying any data. We are investigating the issue and will update this page with progress.
- resolved Jun 07, 2021, 10:45 PM UTC
While updating our product catalogues, the Resi database suffered an error, which removed customer analytics prior to June 7th from the new version of Analytics v2.0. Please note that Analytics v2.0 was made generally available on May 24, 2021 and was only available to those with an embed code. Data is still available on the original version 1 format, and that data remains unaffected.
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