Resi Media incident
Some On-demand (i.e. non-live) Web Events are not viewable in Control
Resolved after 1 hour 20 minutes, affecting Admin Portal (Studio), on June 27, 2021.
We have identified and resolved the issue for all new Web Events. If your on-demand Web Event was impacted, it can be corrected by trimming the Web Event which will create a working copy of the impacted Event. To correct impacted Events via trimming: 1. Navigate to "Watch" page of the impacted Web Event in Control. 2. Press "Trim Event". 3. Select "Beginning of the Event" and "End of the Event" to capture the entire Event, and ensure that "Set trimmed Web Event as Active" is checked so that end users will see the corrected Event. 4. Press "Create Event". Again, this only impacts some on-demand Events when viewing after the fact, and all live events and Social Media destinations were not impacted.
Affected components
Update timeline
- investigating Jun 27, 2021, 05:00 PM UTC
Our team is currently investigating an issue where some Web Events are viewable while live, but the Event may become un-viewable once the event completes. This does not impact live Web Events, or Social Media destinations.
- resolved Jun 27, 2021, 06:20 PM UTC
We have identified and resolved the issue for all new Web Events. If your on-demand Web Event was impacted, it can be corrected by trimming the Web Event which will create a working copy of the impacted Event. To correct impacted Events via trimming: 1. Navigate to "Watch" page of the impacted Web Event in Control. 2. Press "Trim Event". 3. Select "Beginning of the Event" and "End of the Event" to capture the entire Event, and ensure that "Set trimmed Web Event as Active" is checked so that end users will see the corrected Event. 4. Press "Create Event". Again, this only impacts some on-demand Events when viewing after the fact, and all live events and Social Media destinations were not impacted.
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