Resi Media incident
Some Encoders showing extended "Starting..." status
Resolved after 7 days 17 hours, affecting Cloud Transcoder, on May 22, 2022.
We're no longer receiving calls or tickets. We will continue investigating this issue to a solution.
Affected components
Update timeline
- investigating May 22, 2022, 02:45 PM UTC
We are currently investigating an issue with some Encoders showing an extended "Starting" status and failing to start.
- identified May 22, 2022, 03:20 PM UTC
Our engineering team has identified the issue affecting RAY Encoders, a reboot of the Encoder appears to resolve temporarily
- identified May 22, 2022, 03:39 PM UTC
Our engineering team has identified the issue affecting some Encoders, rebooting appears to resolve temporarily
- monitoring May 24, 2022, 04:21 PM UTC
Reports of this incident have subsided
- investigating May 29, 2022, 02:55 PM UTC
We are seeing an issue where encoders are stuck in a starting state. We are looking into this and we will update as we have more information
- investigating May 29, 2022, 10:45 PM UTC
We're no longer receiving calls or tickets. We will continue investigating this issue to a solution.
- resolved May 31, 2022, 08:33 PM UTC
A fix has been put in place for this incident. It is has been resolved.
Your product runs on more than Resi Media
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services