Resi Media incident
Some iOS devices not loading content on embedded players
Resolved after 22 hours 39 minutes, affecting Cloud Transcoder, on June 26, 2022.
A fix has been implemented for some iOS Devices not loading content on embedded players. We are monitoring to confirm the issue is resolved.
Affected components
Update timeline
- investigating Jun 26, 2022, 03:12 PM UTC
We are currently investigating an issue with some iOS devices not loading content on embedded players. We discovered that a change was deployed to Cloudflare, our Content Delivery Network, to improve stream URL analytics which caused a caching issue when a large number of mobile devices were viewing the embed codes. Due to this change, a query parameter was appended multiple times and eventually created an invalid URL that mobile devices were unable to access.
- monitoring Jun 26, 2022, 05:14 PM UTC
A fix has been implemented for some iOS Devices not loading content on embedded players. We are monitoring to confirm the issue is resolved.
- resolved Jun 27, 2022, 01:51 PM UTC
This incident has been resolved.
Your product runs on more than Resi Media
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services