Resi Media incident

Cloudflare DNS

Resolved after 9 days 15 hours, affecting Network Services and Network infrastructure (3rd party), on July 8, 2022.

resolved Jul 18, 2022, 02:05 PM UTC

We continue to recommend for our customers using Cloudflare for DNS, to please change your DNS to use a DNS address provided by your local ISP or a non-Cloudflare DNS like Google’s 8.8.8.8.

Started
Jul 08, 2022, 11:03 PM UTC
Resolved
Jul 18, 2022, 02:05 PM UTC
Duration
9d 15h
Detected by Pingoru
Jul 08, 2022, 11:03 PM UTC

Affected components

Network ServicesNetwork infrastructure (3rd party)

Update timeline

  1. investigating Jul 08, 2022, 11:03 PM UTC

    We have discovered that customer networks which are configured to use Cloudflare’s DNS service (1.1.1.1) may experience issues streaming due to Cloudflare DNS issues resolving Google’s Cloud Storage nameservers. If you are using Cloudflare for DNS, please change your DNS to use a DNS address provided by your local ISP or a non-Cloudflare DNS like Google’s 8.8.8.8.

  2. identified Jul 08, 2022, 11:04 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 18, 2022, 02:05 PM UTC

    We continue to recommend for our customers using Cloudflare for DNS, to please change your DNS to use a DNS address provided by your local ISP or a non-Cloudflare DNS like Google’s 8.8.8.8.

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