Resi Media incident
Some Customers Experiencing Facebook Scheduled Posts API Call Failures
Resolved after 20 days 21 hours, affecting Facebook (3rd Party), on September 22, 2022.
We have resolved the issue for Studio customers. In the mean time, we recommend that any Control customers streaming to Facebook select the "Published" published type.
Affected components
Update timeline
- investigating Sep 22, 2022, 04:21 PM UTC
Our Engineering Team has been alerted and is investigating reports of scheduling events to Facebook with the published status set to "Scheduled Post" not populating within Facebook.
- investigating Sep 22, 2022, 09:39 PM UTC
We are continuing to investigate, our current findings have determined that an unanticipated change from Facebook has caused some Scheduled Posts to fail to generate placeholders, but are properly streaming at the scheduled start times. For this reason, we recommend utilizing the published status 'Published" when scheduling to Facebook.
- identified Sep 22, 2022, 09:56 PM UTC
Our current findings have determined that an unanticipated change from Facebook has caused some Scheduled Posts to fail to generate placeholders, but are properly streaming at the scheduled start times. For this reason, we recommend utilizing the published status ’Published” when scheduling to Facebook while we work on implementing a fix.
- monitoring Sep 23, 2022, 10:11 PM UTC
Our Engineer Team has identified the source issue and are actively working on implementing a fix. Behavior should return to normal shortly
- monitoring Sep 24, 2022, 05:08 PM UTC
We have resolved the issue for Studio customers. In the mean time, we recommend that any Control customers streaming to Facebook select the "Published" published type.
- resolved Oct 13, 2022, 02:20 PM UTC
This incident has been resolved.
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