Resolved after 23 hours 31 minutes, affecting Resi Cloud, on May 12, 2023.
After working with our provider, service has been fully restored for Content Library. We will continue to monitor and do not anticipate any further degradation of service.
Affected components
Update timeline
- investigating May 12, 2023, 04:30 PM UTC
Content library is experiencing degraded performance from one of our storage providers. Some users may experience timeouts and other performance related issues when attempting to load files from Wasabi, leading to content being unavailable. We have reached out to Wasabi and are currently awaiting information on the status of their systems.
- investigating May 12, 2023, 04:31 PM UTC
We are continuing to investigate this issue.
- investigating May 12, 2023, 08:33 PM UTC
We are continuing to investigate this issue.
- identified May 12, 2023, 09:08 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 13, 2023, 02:17 PM UTC
After working with our provider, service has been fully restored for Content Library. We will continue to monitor and do not anticipate any further degradation of service.
- resolved May 13, 2023, 04:02 PM UTC
This incident has been resolved.
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