Resolved after 10 hours 37 minutes, affecting Admin Portal (Studio), on July 3, 2023.
We are currently experiencing an issue with some Encoders showing offline. If you notice that any of your Encoders are showing offline in error, please manually reboot them to resolve the issue. If still unsuccessful please contact Resi Support for further troubleshooting. [email protected] or 1 (800) 875-0696 ext. 2
Affected components
Update timeline
- identified Jul 03, 2023, 05:48 PM UTC
We are currently experiencing an issue with some Encoders showing offline. If you notice that any of your Encoders are showing offline in error, please manually reboot them to resolve the issue. If still unsuccessful please contact Resi Support for further troubleshooting. [email protected] or 1 (800) 875-0696 ext. 2
- resolved Jul 04, 2023, 04:25 AM UTC
We have resolved the issue, it may require you power on or reboot your encoder.
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