Resi Media incident

Degraded Performance

Resolved after 2 days 17 hours, affecting Storage, on November 28, 2023.

identified Nov 29, 2023, 10:09 PM UTC

The storage provider for our On-Demand product has identified the network issue which is causing on-demand videos to rebuffer and is working on a fix.

Started: Nov 28, 2023, 10:08 PM UTC
Resolved: Dec 01, 2023, 03:11 PM UTC
Duration: 2d 17h
Detected by Pingoru: Nov 28, 2023, 10:08 PM UTC

Affected components

Storage

Update timeline

identified Nov 28, 2023, 10:08 PM UTC

We have identified that a 3rd party outage is impacting our On-Demand Product and may cause some on-demand videos to rebuffer during playback.
identified Nov 28, 2023, 10:11 PM UTC

We have deployed a set of mitigations which reduce the probability of on-demand videos rebuffering.
identified Nov 29, 2023, 10:09 PM UTC

The storage provider for our On-Demand product has identified the network issue which is causing on-demand videos to rebuffer and is working on a fix.
resolved Dec 01, 2023, 03:11 PM UTC

This incident has been resolved.

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