Resolved after 1 day, affecting www.rdsecured.com and www.researchdesk.com and 1 more, on October 20, 2025.
OUTAGE RESOLVED Between late evening on October 19 and the afternoon of October 20, AWS experienced a widespread outage affecting multiple services, which resulted in degraded performance and intermittent availability across several of our systems. ⸻ Root Cause (per AWS) The outage was caused by DNS issues with AWS DynamoDB, which disrupted several related services until full recovery by 3:01 PM PDT on October 20. ⸻ Impact to Rep Data Systems The outage affected portions of our infrastructure leading to: • Delays and errors in survey delivery and data collection through Research Desk • Delays and failures in API responses in Research Defender • Latency in background processes and queue-based events relying on Lambda and DynamoDB Our monitoring systems detected degraded performance during the affected window, and platform access returned to normal following AWS’s full recovery.
Affected components
Update timeline
- identified Oct 20, 2025, 04:47 PM UTC
We are currently experiencing a service disruption due to a widespread AWS outage affecting our systems. This may impact access to or performance of Research Desk, Research Defender, and related services. Our team is actively monitoring the situation and working closely with AWS to mitigate impact: https://health.aws.amazon.com/health/status We will provide updates here as more information becomes available.
- monitoring Oct 20, 2025, 08:45 PM UTC
Service recovery across all AWS services continues to improve. We will continue to monitor and provide additional updates. You can view the latest AWS Status here: https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 10:23 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 21, 2025, 01:50 AM UTC
OUTAGE RESOLVED Between late evening on October 19 and the afternoon of October 20, AWS experienced a widespread outage affecting multiple services, which resulted in degraded performance and intermittent availability across several of our systems. ⸻ Root Cause (per AWS) The outage was caused by DNS issues with AWS DynamoDB, which disrupted several related services until full recovery by 3:01 PM PDT on October 20. ⸻ Impact to Rep Data Systems The outage affected portions of our infrastructure leading to: • Delays and errors in survey delivery and data collection through Research Desk • Delays and failures in API responses in Research Defender • Latency in background processes and queue-based events relying on Lambda and DynamoDB Our monitoring systems detected degraded performance during the affected window, and platform access returned to normal following AWS’s full recovery.
- resolved Oct 21, 2025, 05:05 PM UTC
This incident has been resolved.
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