Renaissance Learning incident

eduCLIMBER - DataWalls Feature may be unavailable

Minor Resolved View vendor source →

Renaissance Learning experienced a minor incident on March 15, 2024 affecting eduCLIMBER, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Mar 15, 2024, 03:06 PM UTC
Resolved
Mar 15, 2024, 04:33 PM UTC
Duration
1h 26m
Detected by Pingoru
Mar 15, 2024, 03:06 PM UTC

Affected components

eduCLIMBER

Update timeline

  1. investigating Mar 15, 2024, 03:06 PM UTC

    Some users of the eduCLIMBER application may experience an SQL error when attempting to view data from within the DataWalls feature. Our engineering team is aware of the issue and is working to determine a root cause and a coding solution to bring the feature back to full availability. This issue does not impact other areas of eduCLIMBER. Thank you for your patience while we work to resolve this issue.

  2. identified Mar 15, 2024, 03:26 PM UTC

    The issue has been identified and the engineering team is working on coding a fix for deployment.

  3. resolved Mar 15, 2024, 04:33 PM UTC

    We have deployed a fix to the production environment and the DataWalls feature is now operating normally. Our team will continue to monitor the system throughout the afternoon to ensure that the issue does not re-occur. Thank you for your patience while we worked to resolve this issue.