Renaissance Learning incident

DnA Users Unable to Login

Critical Resolved View vendor source →

Renaissance Learning experienced a critical incident on May 3, 2024 affecting DnA and eduCLIMBER and 1 more component, lasting 2h 35m. The incident has been resolved; the full update timeline is below.

Started
May 03, 2024, 04:33 PM UTC
Resolved
May 03, 2024, 07:09 PM UTC
Duration
2h 35m
Detected by Pingoru
May 03, 2024, 04:33 PM UTC

Affected components

DnAeduCLIMBERSchoolCityIO Classroom

Update timeline

  1. investigating May 03, 2024, 04:33 PM UTC

    We are currently investigating an issue where some users are unable to login to some of our applications.

  2. investigating May 03, 2024, 04:49 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 03, 2024, 05:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 03, 2024, 07:09 PM UTC

    This incident has been resolved.