Renaissance Learning incident

FastBridge - Some users unable to log in

Major Resolved View vendor source →

Renaissance Learning experienced a major incident on August 13, 2024 affecting FastBridge, lasting 8h 34m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2024, 01:16 PM UTC
Resolved
Aug 13, 2024, 09:50 PM UTC
Duration
8h 34m
Detected by Pingoru
Aug 13, 2024, 01:16 PM UTC

Affected components

FastBridge

Update timeline

  1. investigating Aug 13, 2024, 01:16 PM UTC

    Some FastBridge customers are reporting an error when attempting to log in to the application. Our engineering team is aware of the issue and is actively working on a fix. Thank you for your patience while we diagnose and remediate this issue.

  2. monitoring Aug 13, 2024, 04:13 PM UTC

    A fix has been deployed to the production system and customers have reported successful logins. We will continue to monitor the issue to ensure system stability.

  3. resolved Aug 13, 2024, 09:50 PM UTC

    The issue has been resolved. Thank you for your patience.