Renaissance Learning experienced a major incident on August 12, 2024 affecting Accelerated Reader and DnA and 1 more component, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 12, 2024, 06:31 PM UTC
We are currently investigating an issue where some users are unable to login to some of our applications.
- investigating Aug 12, 2024, 06:57 PM UTC
We are continuing to investigate this issue.
- investigating Aug 12, 2024, 06:57 PM UTC
We are continuing to investigate this issue.
- investigating Aug 12, 2024, 06:59 PM UTC
We are continuing to investigate this issue.
- identified Aug 12, 2024, 07:42 PM UTC
Our engineering team has put a fix in place for login issues, and we are monitoring system performance to validate that users can now log in. Some customers may still be experiencing issues as those systems come back online for login.
- identified Aug 12, 2024, 09:21 PM UTC
Login service has been largely restored. We will continue to monitor system performance as some customers may still be experiencing this issue. Some users may need to clear their internet cache before being able to log in.
- monitoring Aug 13, 2024, 12:30 PM UTC
A fix has been deployed to the production environment, we will continue to monitor the system closely today to ensure system performance. Thank you for your patience while we worked to resolve this issue.
- resolved Aug 13, 2024, 10:13 PM UTC
The issue has been resolved, thank you for your patience.