Renaissance Learning incident

Student Portal and Online Testing (OT) Slowness and Intermittent Failures

Minor Resolved View vendor source →

Renaissance Learning experienced a minor incident on August 30, 2024 affecting DnA, lasting 6h 7m. The incident has been resolved; the full update timeline is below.

Started
Aug 30, 2024, 02:32 PM UTC
Resolved
Aug 30, 2024, 08:39 PM UTC
Duration
6h 7m
Detected by Pingoru
Aug 30, 2024, 02:32 PM UTC

Affected components

DnA

Update timeline

  1. investigating Aug 30, 2024, 02:32 PM UTC

    The Student Portal is slow and eventually times out for some users. Teacher and admin users are experiencing slowness and occasional errors with creating quick codes. Students are receiving errors when attempting to access assessments in the portal.

  2. monitoring Aug 30, 2024, 03:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 30, 2024, 08:39 PM UTC

    This incident has been resolved.