Renaissance Learning incident

Unable to Print Answer Sheets

Minor Resolved View vendor source →

Renaissance Learning experienced a minor incident on September 13, 2024 affecting DnA, lasting 12h 33m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2024, 10:53 PM UTC
Resolved
Sep 14, 2024, 11:27 AM UTC
Duration
12h 33m
Detected by Pingoru
Sep 13, 2024, 10:53 PM UTC

Affected components

DnA

Update timeline

  1. investigating Sep 13, 2024, 10:53 PM UTC

    We are currently investigating an issue that is affecting the ability for customers to print answer sheets.

  2. identified Sep 13, 2024, 11:08 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 13, 2024, 11:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 14, 2024, 11:27 AM UTC

    This incident has been resolved.