Renaissance Learning incident

Score Processing Slowness

Minor Resolved View vendor source →

Renaissance Learning experienced a minor incident on September 16, 2024 affecting DnA, lasting 18h 56m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2024, 06:10 PM UTC
Resolved
Sep 17, 2024, 01:06 PM UTC
Duration
18h 56m
Detected by Pingoru
Sep 16, 2024, 06:10 PM UTC

Affected components

DnA

Update timeline

  1. investigating Sep 16, 2024, 06:10 PM UTC

    Scores are processing slowly for some DnA clients. Our team is currently looking into the issue.

  2. identified Sep 16, 2024, 07:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 16, 2024, 07:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 17, 2024, 01:06 PM UTC

    This incident has been resolved.