Renaissance Learning incident

Online Testing (OT) Slowness and Intermittent Failures

Notice Resolved View vendor source →

Renaissance Learning experienced a notice incident on October 1, 2024 affecting DnA, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2024, 02:13 PM UTC
Resolved
Oct 01, 2024, 02:13 PM UTC
Duration
—
Detected by Pingoru
Oct 01, 2024, 02:13 PM UTC

Affected components

DnA

Update timeline

  1. resolved Oct 01, 2024, 02:13 PM UTC

    We experienced a sudden spike in demand from 8:38 AM to 9:08 AM ET today, which caused our servers to not scale up fast enough. As a result, some users may have experienced slow loading pages and occasional error pages during this time. We have identified and resolved the issue, and our servers are now operating normally. We have also made adjustments to set a higher baseline and scale up more quickly. We apologize for any inconvenience this may have caused.