Renaissance Learning incident

SchoolCity Staff Portal - Users Not Able to Login

Major Resolved View vendor source →

Renaissance Learning experienced a major incident on October 3, 2024 affecting SchoolCity, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2024, 12:29 PM UTC
Resolved
Oct 03, 2024, 02:07 PM UTC
Duration
1h 38m
Detected by Pingoru
Oct 03, 2024, 12:29 PM UTC

Affected components

SchoolCity

Update timeline

  1. investigating Oct 03, 2024, 12:29 PM UTC

    We are currently investigating an issue where SchoolCity users are not able to login to the Staff Portal.

  2. monitoring Oct 03, 2024, 01:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 03, 2024, 02:07 PM UTC

    This incident has been resolved.