Renaissance Learning incident

“Unable to reach Online Testing” error message when accessing assessments.

Major Resolved View vendor source →

Renaissance Learning experienced a major incident on October 11, 2024 affecting DnA, lasting 8h 58m. The incident has been resolved; the full update timeline is below.

Started
Oct 11, 2024, 04:30 PM UTC
Resolved
Oct 12, 2024, 01:29 AM UTC
Duration
8h 58m
Detected by Pingoru
Oct 11, 2024, 04:30 PM UTC

Affected components

DnA

Update timeline

  1. investigating Oct 11, 2024, 04:30 PM UTC

    Some students are getting an “Unable to reach Online Testing” error message when they attempt to access assessments. We are currently investigating this issue.

  2. identified Oct 11, 2024, 04:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 11, 2024, 05:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 12, 2024, 01:29 AM UTC

    This incident has been resolved.