Renaissance Learning experienced a major incident on October 23, 2024 affecting DnA, lasting 23h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 23, 2024, 01:30 PM UTC
Some users may be experiencing one or more of the following issues: -Users may see 'Unable to Fetch Assessment' error when trying to access assessments -Online Administrations not saving -Unable to sync to Google Classroom -'Oops' error when duplicating an assessment Our engineering team is aware of these issues, which appear to be related. The team is actively working to diagnose and remedy the problem. Thank you for your patience while we work to resolve this issue.
- identified Oct 23, 2024, 02:39 PM UTC
Our engineering team has identified the root cause of these issues and is working to deploy a fix to the production environment. Thank you for your patience while we work to resolve these issues.
- monitoring Oct 23, 2024, 04:31 PM UTC
We have deployed a fix to the production environment and will be monitoring the system for performance throughout the day. Thank you for your patience while we worked to resolve these issues.
- resolved Oct 24, 2024, 01:22 PM UTC
This incident has been resolved.