Renaissance Learning incident

Star/Accelerated Reader degraded performance

Minor Resolved View vendor source →

Renaissance Learning experienced a minor incident on November 6, 2024 affecting Accelerated Reader and Star Assessments, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2024, 02:10 PM UTC
Resolved
Nov 06, 2024, 02:54 PM UTC
Duration
44m
Detected by Pingoru
Nov 06, 2024, 02:10 PM UTC

Affected components

Accelerated ReaderStar Assessments

Update timeline

  1. investigating Nov 06, 2024, 02:10 PM UTC

    Some customers may be experiencing intermittent 'Oops' errors or system slowness when accessing and using those applications. Our engineering team is aware of the issue and actively working to determine the root cause and the remediation path. Thank you for your patience while we work to resolve this issue.

  2. resolved Nov 06, 2024, 02:54 PM UTC

    The issue has been resolved, thank you for your patience.