Renaissance Learning incident

DnA/SchoolCity: Unable to load Items or Assessments.

Major Resolved View vendor source →

Renaissance Learning experienced a major incident on December 4, 2024 affecting DnA and SchoolCity, lasting 20h 4m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2024, 06:39 PM UTC
Resolved
Dec 05, 2024, 02:43 PM UTC
Duration
20h 4m
Detected by Pingoru
Dec 04, 2024, 06:39 PM UTC

Affected components

DnASchoolCity

Update timeline

  1. investigating Dec 04, 2024, 06:39 PM UTC

    We are currently experiencing an issue with our DnA application where Items or Assessments are either slow to load or not loading. Another impacted issue could be, unable to generate quick codes. Additionally in SchoolCity, certain item types may be slow to load or not load.

  2. monitoring Dec 04, 2024, 07:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 05, 2024, 02:43 PM UTC

    This incident has been resolved. These issues would have occurred on Wednesday, December 4th between 12:30-1:30 PM EST.