Renaissance Learning incident

RGP - Some customers unable to complete the student transfer process.

Major Resolved View vendor source →

Renaissance Learning experienced a major incident on January 15, 2025 affecting Renaissance Growth Platform (RGP), lasting 1d 18h. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2025, 07:01 PM UTC
Resolved
Jan 17, 2025, 01:33 PM UTC
Duration
1d 18h
Detected by Pingoru
Jan 15, 2025, 07:01 PM UTC

Affected components

Renaissance Growth Platform (RGP)

Update timeline

  1. investigating Jan 15, 2025, 07:01 PM UTC

    We are currently experiencing an issue in our Renaissance Growth Platform (RGP) where some customers are not able to complete the student transfer action.

  2. identified Jan 15, 2025, 07:32 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 17, 2025, 01:33 PM UTC

    This incident has been resolved.