Renaissance Learning incident

Some DnA instances are not loading and presenting a HTTP 500 error

Major Resolved View vendor source →

Renaissance Learning experienced a major incident on January 31, 2025 affecting DnA, lasting 5h 15m. The incident has been resolved; the full update timeline is below.

Started
Jan 31, 2025, 03:29 PM UTC
Resolved
Jan 31, 2025, 08:45 PM UTC
Duration
5h 15m
Detected by Pingoru
Jan 31, 2025, 03:29 PM UTC

Affected components

DnA

Update timeline

  1. investigating Jan 31, 2025, 03:29 PM UTC

    We are currently investigating this issue.

  2. monitoring Jan 31, 2025, 03:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 31, 2025, 08:45 PM UTC

    This incident has been resolved.