Renaissance Learning incident

DnA - Answer Sheets Not Generating in Assessments

Major Resolved View vendor source →

Renaissance Learning experienced a major incident on February 7, 2025 affecting DnA, lasting 2d 20h. The incident has been resolved; the full update timeline is below.

Started
Feb 07, 2025, 08:42 PM UTC
Resolved
Feb 10, 2025, 05:20 PM UTC
Duration
2d 20h
Detected by Pingoru
Feb 07, 2025, 08:42 PM UTC

Affected components

DnA

Update timeline

  1. investigating Feb 07, 2025, 08:42 PM UTC

    We are currently experiencing an issue in DnA where Answer Sheets are not generating in Assessments.

  2. investigating Feb 07, 2025, 09:35 PM UTC

    We have narrowed the scope of this issue and can see that this is not effecting all customers, only a subset. We are continuing to investigate.

  3. monitoring Feb 07, 2025, 10:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 10, 2025, 05:20 PM UTC

    After monitoring the service that handles Answer Sheet generation over the weekend and observing improved performance and stability, we are updating this incident to resolved.