Renaissance Learning incident

DnA - Assessments not loading for online testing

Notice Resolved View vendor source →

Renaissance Learning experienced a notice incident on March 3, 2025 affecting DnA, lasting 5h 44m. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2025, 02:26 PM UTC
Resolved
Mar 03, 2025, 08:10 PM UTC
Duration
5h 44m
Detected by Pingoru
Mar 03, 2025, 02:26 PM UTC

Affected components

DnA

Update timeline

  1. investigating Mar 03, 2025, 02:26 PM UTC

    We have received multiple reports of assessments not loading correctly within DnA. The DnA team is currently investigating the issue.

  2. monitoring Mar 03, 2025, 03:13 PM UTC

    The DnA team has received feedback from multiple reporting districts stating that the assessment loading issue has been resolved. We are continuing to investigate the potential causes of the intermittent assessment loading data. If you are still experiencing issues with assessments, please reach out to DnA Support for assistance.

  3. resolved Mar 03, 2025, 08:10 PM UTC

    The problem with assessments failing to load items has been resolved. The DnA team is currently looking into the cause of the slowness and lag experienced briefly this morning to prevent similar issues from occurring in the future.