Reliance EDI Solutions incident

Outbound File Processing Delay

Resolved on March 12, 2026, affecting section-297486 (AHI-EDI Website).

resolved Mar 12, 2026, 11:46 AM UTC

We experienced a temporary delay in file processing due to a recent update to a vendor database connector. The issue has been identified, and we are currently reprocessing the affected files. We expect processing to be fully restored within three hours. Thank you for your patience, and we will provide further updates if needed. Update @ 8:07 AM CST: Affected outbound files have begun to be delivered to affected users. Update @ 8:27 AM CST: All outbound files have been delivered. Background jobs to update reported sales and widgets in the AHI-EDI website have begun. Resolved @ 9:02 AM CST: All services are operational. Internal post-mortem in progress. Internal post-mortem complete. No further updates

Started
Mar 12, 2026, 11:46 AM UTC
Resolved
Mar 12, 2026, 11:46 AM UTC
Duration
–
Detected by Pingoru
Mar 12, 2026, 11:46 AM UTC

Affected components

section-297486 (AHI-EDI Website)

Update timeline

  1. resolved Mar 12, 2026, 11:46 AM UTC

    We experienced a temporary delay in file processing due to a recent update to a vendor database connector. The issue has been identified, and we are currently reprocessing the affected files. We expect processing to be fully restored within three hours. Thank you for your patience, and we will provide further updates if needed. Update @ 8:07 AM CST: Affected outbound files have begun to be delivered to affected users. Update @ 8:27 AM CST: All outbound files have been delivered. Background jobs to update reported sales and widgets in the AHI-EDI website have begun. Resolved @ 9:02 AM CST: All services are operational. Internal post-mortem in progress. Internal post-mortem complete. No further updates

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