Reliance EDI Solutions Outage History
Reliance EDI Solutions is up right nowPingoru has recorded 8 incidents for Reliance EDI Solutions: 8 in the last 12 months and 2 in the last 90 days.
Incidents, newest first
Major October 2, 2026 Secure Exchange SFTP is down 4m section-297486 (Secure Exchange SFTP)
Started Oct 02, 2026, 01:17 AM UTC· resolved Oct 02, 2026, 01:22 AM UTC
- investigating Oct 02, 2026, 01:17 AM UTC
Secure Exchange SFTP went down.
- resolved Oct 02, 2026, 01:22 AM UTC
Secure Exchange SFTP recovered.
Major March 19, 2026 AHI-EDI API is down 6m section-297486 (AHI-EDI API)
Started Mar 19, 2026, 09:05 PM UTC· resolved Mar 19, 2026, 09:11 PM UTC
- investigating Mar 19, 2026, 09:05 PM UTC
AHI-EDI API went down.
- resolved Mar 19, 2026, 09:11 PM UTC
AHI-EDI API recovered.
Minor March 12, 2026 Outbound File Processing Delay – section-297486 (AHI-EDI Website)
Started Mar 12, 2026, 11:46 AM UTC· resolved Mar 12, 2026, 11:46 AM UTC
- resolved Mar 12, 2026, 11:46 AM UTC
We experienced a temporary delay in file processing due to a recent update to a vendor database connector. The issue has been identified, and we are currently reprocessing the affected files. We expect processing to be fully restored within three hours. Thank you for your patience, and we will provide further updates if needed. Update @ 8:07 AM CST: Affected outbound files have begun to be delivered to affected users. Update @ 8:27 AM CST: All outbound files have been delivered. Background jobs to update reported sales and widgets in the AHI-EDI website have begun. Resolved @ 9:02 AM CST: All services are operational. Internal post-mortem in progress. Internal post-mortem complete. No further updates
Minor March 9, 2026 DST Outbound File Delay – section-297486 (AHI-EDI Website), section-297486 (AHI-EDI API)
Started Mar 09, 2026, 04:52 PM UTC· resolved Mar 09, 2026, 04:52 PM UTC
- resolved Mar 09, 2026, 04:52 PM UTC
On March 9, 2026, we detected delays affecting three outbound files during the Daylight Savings Time (DST) transition. The files were delivered approximately one hour later than expected. The issue was traced to a system timing condition related to the DST transition that impacted scheduled delivery. Corrective actions were taken to restore normal timing behavior. All affected files have been delivered and systems are operating normally.
Minor March 9, 2026 CSV Processing Delay – section-297486 (AHI-EDI Website), section-297486 (Secure Exchange SFTP)
Started Mar 09, 2026, 04:29 PM UTC· resolved Mar 09, 2026, 04:29 PM UTC
- resolved Mar 09, 2026, 04:29 PM UTC
Between 3:00 AM and 4:00 AM on March 8, 2026, four incoming CSV files failed to process and were not automatically flagged by the system. The issue was identified during routine Reliance team audit checks. Investigation determined the failure was caused by database row contention resulting from a recently implemented database backup process in March 2026 running concurrently with the file processor. The affected files were retriggered for processing, and the associated data became available in the AHI EDI system at approximately 10:30 AM on March 9, 2026.