Refiner incident

Degraded Salesforce integration

Resolved on March 26, 2026.

resolved Mar 26, 2026, 11:23 AM UTC

This issue has now been resolved. Survey responses collected over the past 12 hours were unfortunately not synced to Salesforce during that time. Please contact our support desk if you have any questions.

Started
Mar 26, 2026, 11:23 AM UTC
Resolved
Mar 26, 2026, 11:23 AM UTC
Duration
–
Detected by Pingoru
Mar 26, 2026, 11:23 AM UTC

Update timeline

  1. investigating Mar 25, 2026, 10:30 PM UTC

    We identified an issue introduced in yesterday evening’s release that affected the Salesforce integration.

  2. identified Mar 26, 2026, 11:23 AM UTC

    We identified the root cause and a fix is getting deployed.

  3. resolved Mar 26, 2026, 11:23 AM UTC

    This issue has now been resolved. Survey responses collected over the past 12 hours were unfortunately not synced to Salesforce during that time. Please contact our support desk if you have any questions.

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