Refiner Outage History

Pingoru has recorded 7 incidents for Refiner: 3 in the last 12 months and 0 in the last 90 days.

7incidents recorded

3last 12 months

0last 90 days

5 hourstypical duration

Incidents, newest first

Minor August 6, 2026 Downtime 35m

Started Aug 06, 2026, 09:58 PM UTC· resolved Aug 06, 2026, 10:33 PM UTC

identified Aug 06, 2026, 09:58 PM UTC

We identified the root cause and are working on a fix.
investigating Aug 06, 2026, 09:58 PM UTC

We are experiencing downtime on the Refiner dashboard and API. We are investigating the root ause.
monitoring Aug 06, 2026, 10:06 PM UTC

We've deployed a fix and are monitoring.
resolved Aug 06, 2026, 10:33 PM UTC

We can confirm that all systems are performing again as expected.

Minor April 21, 2026 Survey Pages not loading 1h 42m

Started Apr 21, 2026, 02:55 PM UTC· resolved Apr 21, 2026, 04:37 PM UTC

investigating Apr 21, 2026, 02:55 PM UTC

We are investigating where an issue where survey pages are not loading for some of our customers.
identified Apr 21, 2026, 03:12 PM UTC

We've identified the issue and are working on a fix.
identified Apr 21, 2026, 03:40 PM UTC

We are currently deploying the fix to our production infrastructure. The issue was caused by a misconfigured SCP header that we added today.
monitoring Apr 21, 2026, 04:22 PM UTC

The fix was deployed and we are monitoring the issue.
resolved Apr 21, 2026, 04:37 PM UTC

After some further monitoring we are happy to announce that the issue is resolved. We want to express our sincere apologies for the trouble caused by this issue.

Started Mar 25, 2026, 10:30 PM UTC· resolved Mar 26, 2026, 11:23 AM UTC

investigating Mar 25, 2026, 10:30 PM UTC

We identified an issue introduced in yesterday evening’s release that affected the Salesforce integration.
identified Mar 26, 2026, 11:23 AM UTC

We identified the root cause and a fix is getting deployed.
resolved Mar 26, 2026, 11:23 AM UTC

This issue has now been resolved. Survey responses collected over the past 12 hours were unfortunately not synced to Salesforce during that time. Please contact our support desk if you have any questions.

Started Apr 04, 2025, 08:28 AM UTC· resolved Apr 04, 2025, 08:28 AM UTC

resolved Apr 04, 2025, 08:28 AM UTC

We received a report from a third party security researching about a XSS vulnerability of our Javascript Web-Client when using the Preview and Debug Mode on April 3rd at 9am CEST. We fixed the issue within the hour of receiving the report and deployed the fixed version right away. We've informed all customers that are using our JavaScript Web-Client by email. There is nothing you need to do on your side. You can safely continue using our JavaScript Web-Client. To our knowledge, the XSS vulnerability was not utilized in any attack.

Started Mar 11, 2025, 08:19 AM UTC· resolved Mar 11, 2025, 08:21 AM UTC

investigating Mar 11, 2025, 08:19 AM UTC

It appears that the "Completed Survey" event is currrently not triggering on the Refiner platform.
identified Mar 11, 2025, 08:20 AM UTC

The "Completed Survey" event is currently not triggering on the the Refiner platform. As a result, Team Alerts and Data Integration requests that rely on the "Completed Survey" event are not sent. This issue affects all alert types (Email, Slack, and Teams) as well as integrations with Segment, Amplitude, Mixpanel, Webhooks, and Google Sheets.
resolved Mar 11, 2025, 08:21 AM UTC

On March 9, 2025, at 14:02 UTC, a technical issue prevented the "Completed Survey" event from triggering correctly on the Refiner platform. The issue was identified a few hours ago and was fully resolved on March 11, 2025, at 00:34 UTC. As a result, Team Alerts and Data Integration requests that rely on the "Completed Survey" event were not sent during this time. This affected all alert types (Email, Slack, and Teams) as well as integrations with Segment, Amplitude, Mixpanel, Webhooks, Google Sheets, and others. We sincerely apologize for this issue and any inconvenience it may have caused. If you’d like us to replay all "Completed Survey" events for your account, please reply to this email with your environment UUID. We can then trigger the missed alerts and integration requests.

Started Jan 20, 2025, 08:15 AM UTC· resolved Jan 20, 2025, 08:17 AM UTC

investigating Jan 20, 2025, 08:15 AM UTC

Since the 6th of January, Google Sheets are losing access to Sheets which prevents us from adding new rows. We are currently investigating the issue and we'll let you know as soon as we have more information.
identified Jan 20, 2025, 08:16 AM UTC

Due to update to a third party library, access to Google Sheets files is lost a couple of hours after granting initial access. This results in survey data not getting imported to your Google Sheets files.
resolved Jan 20, 2025, 08:17 AM UTC

We are happy to announce that we were able to fix the ongoing issue with our Google Sheets integration. Due to update to a third party library, access to Google Sheets files was lost a couple of hours after granting initial access. This resulted in survey data not getting imported to your Google Sheets files. The issue first occurred 6th of January 2025 at 6pm UST and was fixed a couple of minutes ago. To re-activate your integration and re-establish a permanent connection to your Google Sheets files, please follow these steps: * Visit the Google Sheets integration in your Refiner account * Remove the currently linked Google Account * Click again on "Sign in with Google" * Grant access to Refiner We are very sorry for the trouble this caused on your end. Please accept our sincere apologies.