Reepay incident

Acquirer Nets is experiencing problems

Critical Resolved View vendor source →

Reepay experienced a critical incident on May 21, 2026 affecting Nets and Swedbank (Nets) and 1 more component, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 01:03 PM UTC
Resolved
May 21, 2026, 01:16 PM UTC
Duration
13m
Detected by Pingoru
May 21, 2026, 01:03 PM UTC

Affected components

NetsSwedbank (Nets)Elavon (Nets)Bambora (Nets)Valitor (Nets)

Update timeline

  1. investigating May 21, 2026, 07:34 AM UTC

    Nets authentications are currently experiencing problems. We are investigating the issue.

  2. identified May 21, 2026, 01:03 PM UTC

    The announced fix from Nets did not apply to online payments, apparently

  3. identified May 21, 2026, 01:05 PM UTC

    We are aware that Nets has communicated that the issue is resolved; however, our monitoring still indicates issues with online payments.

  4. monitoring May 21, 2026, 01:13 PM UTC

    We are still monitoring the situation closely

  5. monitoring May 21, 2026, 01:13 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved May 21, 2026, 01:16 PM UTC

    This incident has been resolved.