Reepay incident

Mastercard Secure Card on File is experiencing problems

Reepay experienced a major incident on September 3, 2026 affecting Mastercard Secure Card on File, lasting 2h 44m. The incident has been resolved; the full update timeline is below.

Started: Sep 03, 2026, 03:03 PM UTC
Resolved: Sep 03, 2026, 05:48 PM UTC
Duration: 2h 44m
Detected by Pingoru: Sep 03, 2026, 03:03 PM UTC

Affected components

Mastercard Secure Card on File

Update timeline

investigating Sep 03, 2026, 03:03 PM UTC

We are currently seeing timeout and processing errors in our communication with Mastercard. This affects new sign-ups and card-on-file transactions using Mastercard cards. Merchants may see failed or delayed authorizations, and cardholders may be unable to complete card registration. Other card schemes are unaffected.
resolved Sep 03, 2026, 05:48 PM UTC

Mastercard has resolved the issue. We have been in ongoing contact with them throughout, but no root cause has been provided. We will continue to pursue an explanation.