Reducto experienced a minor incident on August 18, 2026 affecting Extraction, lasting 2h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 18, 2026, 04:13 PM UTC
Status: Identified Extract requests that use citations or confidence scores are seeing elevated latency. The cause is an issue with one of our GPU clusters. Affected components Extraction (Degraded performance)
- monitoring Aug 18, 2026, 04:13 PM UTC
Status: Monitoring We have rolled out a fix and latency has returned to normal. We are monitoring to confirm the issue is fully resolved.
- resolved Aug 18, 2026, 06:22 PM UTC
Status: Resolved This is resolved. The GPU cluster issue has been fixed and Extract latency, including requests that use citations or confidence scores, has returned to normal. We confirmed full recovery. Thank you for your patience. Affected components Extraction (Operational)