Reducto experienced a minor incident on August 13, 2026 affecting Extraction and Splitting, lasting 23m. The incident has been resolved; the full update timeline is below.
Affected components
ExtractionSplitting
Update timeline
- investigating Aug 13, 2026, 04:31 PM UTC
Status: Investigating We are seeing elevated latency on Extract and Split requests. Requests are completing, but slower than normal. We are investigating and will post an update shortly. Affected components Extraction (Degraded performance) Splitting (Degraded performance)
- resolved Aug 13, 2026, 04:54 PM UTC
Status: Resolved This is resolved. The cause was a Redis connection issue, which we have fixed. Extract and Split latency is back to normal. Thank you for your patience. Affected components Extraction (Operational) Splitting (Operational)