Reducto incident

Investigating latency in EU

Minor Resolved View vendor source →

Reducto experienced a minor incident on July 28, 2026 affecting Extraction, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2026, 01:46 PM UTC
Resolved
Jul 28, 2026, 03:18 PM UTC
Duration
1h 32m
Detected by Pingoru
Jul 28, 2026, 01:46 PM UTC

Affected components

Extraction

Update timeline

  1. investigating Jul 28, 2026, 01:46 PM UTC

    Status: Investigating We are investigating increased latency for jobs hitting our EU endpoint Affected components Extraction (Degraded performance)

  2. resolved Jul 28, 2026, 03:18 PM UTC

    Status: Resolved We identified all related bottlenecks and have deployed a hardened version of our API. We are seeing recovery on our end. Affected components Extraction (Operational)