Reducto incident

Elevated failures on OCR-dependent Parse/Extract requests

Minor Resolved View vendor source →

Reducto experienced a minor incident on July 23, 2026 affecting Parsing and Extraction, lasting 5h 8m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2026, 12:34 PM UTC
Resolved
Jul 23, 2026, 05:43 PM UTC
Duration
5h 8m
Detected by Pingoru
Jul 23, 2026, 12:34 PM UTC

Affected components

ParsingExtraction

Update timeline

  1. identified Jul 23, 2026, 12:34 PM UTC

    Status: Identified We are seeing elevated failures on a subset of parse and extraction requests which touch an upstream cloud depednency and are actively mitigating. Affected components Parsing (Degraded performance) Extraction (Degraded performance)

  2. identified Jul 23, 2026, 01:29 PM UTC

    Status: Identified We've implemented a rough fallback due to the Google Cloud side service disruption causing a subset of requests to fail. We are no longer seeing failing requests. There may be some accuracy degradation for multi-lingual document processing and rotated documents until the root cause is resolved. Affected components Parsing (Degraded performance) Extraction (Degraded performance)

  3. identified Jul 23, 2026, 03:39 PM UTC

    Status: Identified Multilingual parsing is good now ✅ Some documents with rotations may have degraded accuracy. EU endpoint has an elevated failure rate and we're deploying a fix there now. We're continuing to be in touch with Google Cloud to restore traffic away from fallbacks ASAP. Affected components Extraction (Degraded performance) Parsing (Degraded performance)

  4. monitoring Jul 23, 2026, 04:58 PM UTC

    Status: Monitoring GCP has rectified the issue and our fallbacks have started to disengage. We're seeing systems start to be healthy again but are continuing to monitor. Affected components Parsing (Operational) Extraction (Operational)

  5. resolved Jul 23, 2026, 05:43 PM UTC

    Status: Resolved This incident is now resolved. The upstream Google Cloud Vision OCR degradation recovered at approximately 09:48 PT / 16:48 UTC. Our fallback OCR paths have fully disengaged, error rates have returned to baseline, and Parse/Extract requests are operating normally. We will continue to monitor. Thank you for your patience. Affected components Parsing (Operational) Extraction (Operational)