Reducto incident

Partial degradation of Parse for requests with embed_pdf_metadata

Reducto experienced a minor incident on September 16, 2026 affecting Parsing, lasting 20m. The incident has been resolved; the full update timeline is below.

Started: Sep 16, 2026, 02:28 AM UTC
Resolved: Sep 16, 2026, 02:48 AM UTC
Duration: 20m
Detected by Pingoru: Sep 16, 2026, 02:28 AM UTC

Affected components

Parsing

Update timeline

investigating Sep 16, 2026, 02:28 AM UTC

Status: Investigating Parse requests with embed_pdf_metadata set to true are degraded. Other Parse requests are unaffected. We are investigating. Affected components Parsing (Degraded performance)
resolved Sep 16, 2026, 02:48 AM UTC

Status: Resolved This is resolved. Parse requests with embed_pdf_metadata set to true are operating normally. Affected components Parsing (Operational)