Redtail incident

Redtail Hosted Email Services | Issues Authenticating

Minor Resolved View vendor source →

Redtail experienced a minor incident on August 6, 2024 affecting Redtail Email, lasting 3h 7m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2024, 04:57 PM UTC
Resolved
Aug 06, 2024, 08:05 PM UTC
Duration
3h 7m
Detected by Pingoru
Aug 06, 2024, 04:57 PM UTC

Affected components

Redtail Email

Update timeline

  1. identified Aug 06, 2024, 04:57 PM UTC

    Our engineers are aware of any issue impacting some users when attempting to access their mailbox.

  2. monitoring Aug 06, 2024, 05:10 PM UTC

    Our engineers have identified the issue and have implemented a fix to resolve the issues. Impacted users should start seeing services start to normalize. We are currently monitor things to validate the resolution.

  3. resolved Aug 06, 2024, 08:05 PM UTC

    The issues impacting users earlier today have been remediated and services have return to normal. We sincerely apologize for any negative impact to your day-to-day operations.