Redtail incident
SSO Option to Redtail-Hosted Mailboxes from CRM Unavailable
Redtail experienced a minor incident on September 5, 2024 affecting Redtail CRM and Redtail Email, lasting 18h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 05, 2024, 06:05 PM UTC
The Single Sign On (SSO) option to Redtail-hosted mailboxes from Redtail CRM is unavailable at the moment. Clients should log in directly into their email in the meantime. We’re working to restore full connectivity and apologize for any inconvenience.
- investigating Sep 05, 2024, 06:07 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 06, 2024, 12:11 PM UTC
Our engineers implemented a fix. We are monitoring those changes to ensure functionality returns to normal and expected behavior.
- resolved Sep 06, 2024, 12:32 PM UTC
This issue has been resolved. We do sincerely apologize for any negative impacts it may have created on your day-to-day operations.