Redtail experienced a minor incident on October 9, 2024 affecting Redtail CRM, lasting 1h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Redtail CRM
Update timeline
- investigating Oct 09, 2024, 04:41 PM UTC
We are aware of an issue with a small subset of CRM users where they are receiving a 500 error when trying to access contacts. Our Programming team is working on a resolution, and we will keep you informed as updates are available. We apologize for the inconvenience.
- monitoring Oct 09, 2024, 05:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 09, 2024, 06:29 PM UTC
This incident has been resolved.