Recurly had 8 outages in the last 2 years totaling 29h 5m of downtime — averaging 0.3 incidents per month.
There were 8 Recurly outages since April 19, 2026 totaling 29h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.
We've Identified an issue with Preview API calls and our engineers are working on a resolution.
A fix has been implemented and we are monitoring the results.
Recurly product documentation is temporarily unavailable due to an ongoing upstream provider incident.
We are monitoring degraded performance for Recurly Commerce
Service has been restored for Recurly Commerce; we will continue to monitor for any issues
We are investigating reports of a 500 error on login. Please change /welcome in the URL to /accounts
We are investigating intermittent payment failures on the Stripe payment gateway.
The Recurly engineering team has identified the cause.
A fix has been put in place, and the team is currently monitoring.
The issue has been resolved
We are currently investigating reports of invoices failing to be collected following a previous transaction decline. Our team is actively looking into this and will provide updates as our investigation progresses.
The team has found the root cause of the issue and is working on a fix
The team is implementing a fix and is currently completing validation before deploying to production. We will provide an update once it is live.
The fix has been successfully deployed to production and our team is actively monitoring to ensure stability